Your card_1 Support Centre

The card_1 Support Centre consists of four areas:

  • FAQs
  • Problem Tickets
  • Tracking
  • Wish-list

Each area can be broken down into further categories:

FAQs

The FAQs area is your Support Centre starting point.

Here you'll find answers to the most frequently asked questions about card_1 software.

Categories of interest:

Home page: You can read up to date information and reports.

Show issues: Do you wish to go into more detail? Here you'll find a list of all FAQs with detailed descriptions. You're looking for a particular FAQ? Simply enter the keyword or filter the list.

Download: Update your card_1 products via Freshup. Here you'll find up to date software versions and more information.

Problem Tickets

Here you can notify our card_1 Support Centre of any issues or questions. Categories of interest are:

Enter issue: Complete the form with a short description of the issue and then simply click "send". As all our service staff are connected online to the Support Centre, your message will immediately be seen, assessed and quickly answered.

We will automatically send you a status report by email in order to keep you posted as to how we're progressing with your query.

Show issues: Do you wish to go into more detail? Here you'll find a detailed list of your queries. Are you looking for a particular query? Simply enter the keyword or filter the list.

Tracking

This area allows you to personally track Support Centre's progress. Categories of interest are:

Show issues: Should your query or message relate to a particular field, e.g. development or documentation, you can track the progress of your query or message directly in the Support Centre.

Wish-list

This is your area for ideas, improvement suggestions and your wish-list.

We file your suggestions in the area called "wish-list". Here you can observe the current progress status of your suggestions.

We are very pleased to have your commitment, because the basis for continued successful development of the card_1 system can only come from us talking to you.

Register today!

This will lead you to the card_1 Support Centre. In the card_1 Version 9.1 you can also reach the Support Centre directly by clicking onto 'card_1 Support Center' in the 'Help' menu.

You can set up a new account. Simply enter the user name which you want to use when registering at the Support Centre in future. Enter your email address.

You will receive a confirmation email which serves to check your email address. Click onto the link provided and complete your user details.

Once we've checked your user details, your account will be open for use.